The council receives claims for impacts of motor, property and liability claims where the claimant might hold the council responsible for injury/damages allegedly sustained following breaches of duty and or negligent acts on the part of the council.
We investigate all claims to establish whether the council is liable and, if so, the amount of settlement of the claim. The investigation includes consideration of potential fraud. In some circumstances, potential fraud cases may be passed to the council’s anti-fraud team for further action.
Where an injury is part of a claim, we must inform the DWP Compensation Recovery Unit of the claim details. This is required as in some cases the government has a right to claim back from the council the cost of NHS treatment or any benefits paid if we’re found liable.
The council works with the following types of company to insure itself and handle claims:
- Insurance agents
- Loss adjusters
- Medical experts
The types of companies listed above have independence in how they offer insurance to the council, investigate claims, and assess any compensation due. Because of this independence, both they and the council are considered data controllers.
The council must insure all leaseholder properties, which are managed on the council’s behalf by Barnet Homes.
The council is employed by some schools in Barnet to arrange their insurance cover and handle claims. The council does this in the same way it handles its own insurance and due to its independence in carrying out this role, both the School and Council are considered data controllers. The information in the privacy notice applies to the work we do for schools.
Personal information collected
The type of information we collect will depend on your specific enquiry or claim.
- Address & contact details
- Financial information
- Equalities Information
- Property information
- Criminal/Prosecution Information
- Health/Medical Information
- Social Services Records
- Human Resources Records
- Other Agencies Involved
- Education Information
- Housing Information
- Employment information
- Information from the Local Authority from where you live and previously lived
- Family/Relationship Information
- NHS Number or similar reference numbers
- Support Network
- Referral/Assessment Information
- Images in photographs or film/CCTV
Who we share the information with
- Judicial Agencies eg Courts
- Health Agencies
- Legal representatives
- Expert Witnesses
- Council services – as relevant to the claim
- Government departments MoJ
- Professional regulatory bodies
- Council legal service
- Insurance companies
- Other local authorities
- Housing providers
- Schools - where relevant
- Specialist Organisations eg surveillance specialists in rare cases
- Credit Reference Agencies
Legislation that applies
There are multiple pieces of legislation or regulatory guidance that impacts the work of the insurance team, depending on the claim. The main pieces of legislation are:
- Road Traffic Act 1988
- Health & Safety at Work Act 1974
- Highways Act 1980
- Occupiers Liability Act 1957
The council has an overarching duty under the Local Government Act 2000, to consider the best use of council money for the economic well-being of the borough.
In the very rare cases where surveillance may be carried out, the council complies with the Regulation of Investigatory Powers Act 2000.
How long we keep your information
Cases are kept for 10 years past the case closure date.
In very rare cases there can be a longer retention period of 75 years from case closure date.