Self-service opening allows eligible library card holders to use our libraries during unstaffed opening hours.
- borrow, return and renew items using the self-service kiosks
- use a computer
- photocopy and print
- pick-up your Select and Collect requests
Who can use self-service opening
To use self-service opening you must be:
- aged 18 and over
- aged 15, 16 or 17. Your parent will need to sign a form to give you permission
Children may use self-service opening when accompanying a registered adult member (over 18).
How to register for self-service opening
- fill out an application form
- show us your library card if you have one
- show us 1 official document to prove your name and address (driving licence, utility bill, bank statement)
We'll give you a new library card and PIN or upgrade your card so you can use self-service opening.
How to use self-service opening
Once you have registered your card, you can use the library in self-service opening hours
Put your library card in the card reader by the main library door.
Place your card with the barcode facing upwards.
The automatic doors will open and you can enter.
Watch our video for details.
COVID-19 safety measures
The safety of our customers, staff and volunteers is our priority. When visiting the library in self-service opening we politely request that you:
- wear a face covering
- observe social distancing
- sanitise your hands on entry and before you use a computer or a self-service kiosk
- keep your visit short; around 15 minutes unless you are using a computer
Test and Trace
You can scan our QR code to the Test and Trace app when you enter the library. Or complete a form and post it in the red postbox by the staff desk.
If you complete a form we will retain your details for coronavirus Test and Trace purposes.
This is a voluntary scheme and you do not need to provide your details.
How to leave the library
15 minutes before the library closes we will make an announcement to tell you the library is closing soon.
The computers will close down 15 minutes before the library closes.
Press the door opening pad to exit through the automatic doors.
Please take all your belongings with you.
What to do in an emergency
If you hear or see the alarm leave the building.
Do not come back until you are told it is safe.
The emergency lights will come on if there is a power cut.
To call emergency services, use the emergency phone next to the staff desk. Dial 999
The operator will ask which library you are in and for the telephone number. You can find this in the Self-service Opening Information Guide on the staff desk.
Assisted emergency evacuation
If you think you might need assistance during an emergency evacuation, please speak to us in our staffed hours.
You can tell us how we can assist you in an emergency in staffed hours.
We will advise you on what to do in Self-service opening.
Rules to keep you safe
You must sign-up to use the library in self-service opening
Do not let anyone else use your library card to access the building.
Be careful not to let anyone enter the library behind you.
Please leave the building when the library closes and take all your belongings with you.
Use the library and all equipment responsibly and keep the library space tidy.
You can bring children with you. You must stay with your children at all times.
There are separate areas of the library dedicated to children and teenagers. Please respect these and only use them if you are a child, teenager or an accompanying adult.
All libraries are fitted with CCTV and are monitored throughout by a trained person (who is off-site) during self-service opening. Learn more about our CCTV policy
What to do if you have a problem
Tell us about any problems by completing a feedback form. You can find these on the staff desk.
Put the form in the red postbox next to the staff desk.
You can find out more about how to use the library in self-service opening in our Information Guide. Find this on the staff desk during self-service opening hours.